Disclaimer: The purpose of this blog is to demonstrate that the police do have the capacity and compassion to interact positively and support those with mental health problems or crisis. I acknowledge this is not the case everywhere or for everyone – and has not always been the case for me. I also acknowledge that I speak as a white, small-built (often mistaken for a child) female, and the inherent difference I may have in interacting with the police and mental health services because of my white privilege. There are often only negative stories around people with mental health problems’ encounters with the police, but I want people to know it is possible that it can be different, and that some forces are actively working to improve their relationships with those with mental health problems.
TW: Police, power, mental health crisis, suicide, self-harm, restraint, mental health act
Its no secret I’m someone living with complex mental health problems, it is, however, a lesser known fact that these can affect me at any time and any place and unfortunately I have come into contact with emergency services (particularly the police) many, many times over the course of the past 10 years or so.
Years ago, my interactions with the police were not particularly positive. There were many reasons for this but one of the main ones was that I wanted to die or self-destruct and they inconveniently kept getting in the way. Mental health was a much more taboo and less-spoken about subject, the police were quick to use the mental health act, and I was also absolutely terrified of male officers. I had a variety of interactions – most of which I can’t remember, some of which I do remember being called “silly little girl” or “we have real crimes to deal with”. I didn’t want to interact with the police, nor – on the most part – did they want to interact with me. I was a revolving door case in all aspects of my life – in and out of A&E multiple times a day, repeated suicide attempts, placed under section 136 frequently. It wasn’t nice for anyone involved. I felt like to be in contact with the police like I was that I must have done something wrong, that for some reason society was against me and I was the one to blame.
Then, in April 2016 I had a very traumatic incident involving the police. I won’t go into great detail, but to cut a very long story short I was a missing person, very distressed and self-harming in a rural location. At that point I did not understand how traumatised I was. I was tracked down and 6 male police officers, 2 male paramedics and 1 male mental health street triage nurse descended on the location and I was placed under the mental health act. I was FREAKED OUT. And did not want to go willingly with 9 males. Cuffs and restraint were being threatened (something which at that point had never happened to me). It was all a bit shit to be honest.
Then a female officer, (I will call her Lily to protect her identity) arrived on the scene. She approached me and everyone else backed off a bit. She met me where I was at, talked to me, gained my trust. And eventually I agreed to walk to the car with her. I was sitting in the police car, waiting whilst they radioed arrangements for me to be taken to the place of safety (which at that time could be A&E). Lily got called off to another job. It became clear that something BIG was happening in another part of the city, the radios were going wild and I heard at one point that 29 police cars were attending. Something serious was happening. There was a man going wild and trying to attack people with an axe. The police officers were understandably anxious about their colleagues. A female’s voice came over the radio, there were screams and scuffles “He’s got an axe! He’s got an axe!” The screams got worse and then the radio went silent for a couple of seconds. It then became apparent that the assailant had attacked the female officer we could hear down the radio. The officers I was with were understandably shaken (as was I). We went to A&E and it was swarming with police officers, the assailant and numerous injured officers were there. It was absolutely chaos. Already distressed, I tried to leave several times as it was all too much, I was restrained on the floor by police officers. I remember an officer telling me to “put up and shut up, silly little girl”, as we were sat in a cubicle waiting for medical treatment. At some point during the evening I found out that the female officer seriously injured was Lily. The officer who only half an hour before she was attacked had helped calm me and get me out of a bad situation.
I was admitted to a psychiatric ward and was upset about the whole incident. I remember staff telling me it was nothing to do with me and that they didn’t want to talk about it. Somehow a journalist friend found out I’d been party to some of what went on and pressed me for information. I did “put up and shut up” and squashed everything down, feeling guilty that I had been such a “silly little girl” wasting police time when serious stuff was happening.
Unfortunately as most people know, pushing a traumatic incident down and brushing it under the carpet doesn’t tend to end well. I became increasingly paranoid that if I was to interact with a police officer, they would some how get hurt. I was plagued with flashbacks about the incident, I felt guilty about this because it was “nothing to do with me”. It unfortunately came at a time in my life where I had to interact with the police often as I was being actively stalked and had to make police statements regularly. Each time I would be left dissociated, convinced the officer who had spoken to me was going to get hurt, interspersed with flashbacks of hearing it all over the radio.
A couple of things have happened which actually means I have processed and worked through this trauma (to the extent where I now train police officers on managing mental health – whereas only a few years ago I couldn’t even hear one over the radio). 1) The assailant was sentenced for grievous bodily harm and found to be mentally unwell and is still – as far as I’m aware – in Rampton high secure psychiatric hospital. 2) After I found out about his incarceration, and after managing to talk about what had happened to other members of the therapeutic community I was in at the time, I decided to write to Lily. Not thinking she would remember me. To my utmost surprise, a couple of months later I received one of the most meaningful “thank you” cards I have ever received. It was from Lily, it explained that yes, she really did remember me as I was the last job she attended, and she wondered how I’d got on. She validated my upset about the incident. Told me she was hurt but recovering and for the first time was experiencing things from the other side of the fence in terms of mental health. She thanked me for sending her a letter. She finished off the card with “I want you to know, Ellie, that its for people like you that I do the job I do, and I wouldn’t have changed anything”. This gave me the courage to 3) undergo the only EMDR I have done to date about the incident. Which over the years has lead to it being simply a difficult memory, that doesn’t trigger me, as opposed to a traumatic one.
It did take several years to get to the point where I would engage with police officers again. The EMDR did a lot of its work but it takes time to fully process. I still struggled to hear police radios and would often get more distressed if the police arrived. Because of the nature of my C-PTSD, things can trigger me unexpectedly when I’m out and about, and depending on the situation and how it unfolds, often the police are called to attend. Although it is incredibly rare I might be suicidal these days (hasn’t happened for a number of years), I do still experience significant distress and dissociation on a daily basis. I feel guilty when something happens and I disrupt other people’s days, or traffic, or take a bus out of action, or have the police attend. And this often in the past has made me more upset.
However, as time has gone on, and my ability to engage and persistence in moving forwards despite the crappy obstacles in my life, a somewhat positive relationship with the police has emerged.
I have a very complicated home life, and often means its not straight forward in dealing with me (I can’t just be taken home and its automatically accessible and safe), but the police have got to understand my situation, know that I can’t always be at home – but that sometimes thats the place I want and need to be. I have had various officers take me home, make me a cup of tea and give me 20/30 minutes in my house to make myself feel safe and grounded before I could go back out and try get on with my day. I’ve had many know that I just often need time and I will be ok, that I don’t speak when I’m triggered, that its not a great idea to touch me, that if I’m really distressed and dissociated female officers are a better idea.
In February I was extremely unwell, I was manic, kept disappearing, was scared of communication devices and very paranoid and delusional in my thinking. For various reasons I was unable to speak to the relevant people in the mental health team at the time and things spiralled very rapidly. I ended up in Edinburgh without my phone. I was up trees. I was distressed or manic in public and very chaotic. I had also done some significant self harm over a number of days and was too chaotic to get myself to seek medical treatment and was scared of a previous distressing experience in A&E whilst psychotic. For around 5 days the police were the people who were supporting me and my carer to remain safe. An effort was made to send officers that knew me, and if they didn’t – other officers would brief them on their way “This is Ellie, she might not speak, she doesn’t like being touched, she loves roller skating and works in the NHS” – so the officers attending not only knew my needs at the time but knew that I was a whole person with more to me than just the presenting chaos and crisis. They worked hard to keep me safe, to try get me the help I needed, and to not detain me under the mental health act. In Edinburgh I was handcuffed and put in the back of a police van by the Scottish police, this was very distressing to someone who’s biggest fear is being trapped. As soon as I was swapped over from Scottish police to South Yorkshire Police, somewhere partway down the country, the officers removed the cuffs and put me in a car not a van. In a prior incident where I was in Leeds very dissociated with no shoes on, South Yorkshire Police made the decision to send up their own officers who knew me, rather than exacerbate the situation with people who didn’t know what was going on. Eventually (as the episode was not subsiding and I wasn’t getting other support) the police did make the decision to detain me under the mental health act. But even that was done so carefully, so compassionately, and so much with my best interests at heart – and it ultimately led to me getting the help I needed at the time (and my carer a well-earned break). The whole episode – although chaotic and horrific, was dealt with with the utmost care and compassion, recognition of me as a human being, and as a person with a place in society. I don’t know where I would have been without the police that week,
A while back I had a situation with a fire engine siren on a major road in the city whilst riding my bike, one of the police officers that attended had actually seen me in much worse states in the past, and knew to just sit next to me and give me a pen and paper for when I was able to communicate. As is often the case, the first word I wrote was “sorry” to which he asked “what on earth for?” I replied that I felt guilty and hopeless about my mental health situation when I was out and about and caused chaos and used up police time. His response was “Ellie, I can’t actually tell you how pleased I am to see you being out and about, and continuing to try to live a life despite the difficulties we’ve seen you face, when it would be so easy to give up and not try. We’re here to help you keep doing that, never feel guilty”. Those words have really stuck with me.
I spoke to an officer today after an incident (the first in a long while) where I had been triggered and come off my bike in the middle of a busy road – he had seen me a couple of years before, much more distressed and never able to verbally communicate with him. Today I bounced back a lot quicker – partially because of the quick understanding of the officers as to what was going on, and was able to speak to him. He asked me “how do you think we’re doing with mental health? We really want to make sure we’re trying our best to understand what is going on for people?” This police force do genuinely want to know, they’re delighted when they see someone who was in crisis or distress in a better circumstance down the line, they think of people they’ve worked with for years afterwards. And this is despite attending multiple mental health calls a day.
In a time where SIM and the High Intensity Network has been prevalent in the police/mental health conversation. And when the imminent withdrawal of the Metropolitan police from attending mental health calls is looming, I think its really important to know that its not everywhere, every police officer and every police force that is acting in these punitive ways towards people with mental health problems. In Sheffield we have recently launched the South Yorkshire Police Mental Health Alert Card – a way for people who have mental health problems to alert the police as to why they might be distressed or experiencing symptoms in public, what helps, and what they would like people to do about it. This is a great way of reducing the number of unnecessary arrests and s136s. A couple of years back we ran a police placement programme in the NHS trust which allowed officers to come and shadow staff in the trust for 2 weeks during their probation – to see what life is really like in community mental health, psychiatrist wards, and what happens after they take someone to the s136 suite or place of safety.
Not All Cops Are Bastards. Many are kind, compassionate human beings, overworked and underpaid and lacking in resources like the rest of the country. They are filling in for gaps in other services. They don’t have the best training or things up their sleeves to help people with mental health problems, but definitely in this area – they try their best. I hope other areas can follow suit. We haven’t got it perfect here by a long shot, but the police here are trying, they want to learn, they want to find out more. And I just want to acknowledge that.
